We know, we get it. It's scary to purchase a wig that you can't return or get your money back if the wig isn't right for you. While we don't offer any refunds, exchanges, or returns, we do offer the following:
All of our custom orders come with a 90 day warranty that covers manufacturing defects. Please make sure to review our warranty policy for all the important details. If your wig has an issue that is not covered or is outside our warranty don't worry! If there is ever an issue you need fixed we can have it it addressed for a reasonable cost, plus shipping fees. No need to worry about being alone while navigating the hair wearing journey, we are always here for you.
One of the qualities that sets us apart from other wig makers is that we offer fully customized wigs that are individually made specifically for you. We don't have a one size fits all wig making process nor do we mass produce any of our wigs. We get you the wig you want exactly the way you want it. It is an artistic creation that is made especially for you. The flip side of that is since it is made especially for you it will have zero to limited appeal to another wig wearer. We make a significant investment of time and money in your custom order so offering refunds/returns/exchanges simply isn't feasible.
We are always available to answer as many questions as you have either by email or phone consultations without any pressure to buy. Never, ever. We'll answer all your questions directly and honestly. We want you to make a well informed purchase and get the wig that is right for you, even if it isn't ours.
Have more questions? We're here to help! Contact us today.